Refund Policy

Trial Period

Who Can Hold an Account and Pay

We welcome students of all ages, but the account holder and payer must be an adult:

• The account holder and payer must be 18 years of age or older
• A parent or legal guardian must register and pay on behalf of any student under 18
• The parent or legal guardian is responsible for the subscription and all payments, and is the person entitled to request a refund under this policy

Cancelling Your Subscription

Classes are billed monthly. By default you pay each month manually — we do not charge your card automatically unless you opt in to automatic renewal. You are always in control:

• You can cancel at any time from your account dashboard — no notice period, no cancellation fee
• If you opted in to automatic renewal, you can switch it off at any time and go back to paying manually
• Cancelling stops all future charges. You will not be billed again
• Cancellation takes effect at the end of the billing period you have already paid for, and you keep access to your remaining classes in that period
• Full billing and auto-renewal terms are set out in our Terms of Service

7-Day Satisfaction Guarantee

We are confident in the quality of our education. If you are not completely satisfied with our services, you may request a full refund within the first 7 days of your paid course, provided:

• You have attended no more than 3 paid classes
• The refund request is made within 7 calendar days of your first paid class
• You provide feedback on your learning experience
• No inappropriate behavior or violation of terms occurred

Refund Conditions

Eligible for Refund

• Technical issues on our end preventing class attendance
• Teacher unavailability without adequate replacement
• Significant mismatch between promised and delivered services
• Duplicate payments or billing errors
• Course cancellation by the academy

Not Eligible for Refund

• Classes completed beyond the 7-day guarantee period
• Student no-shows or last-minute cancellations
• Technical issues on the student's end
• Dissatisfaction after completing more than 3 paid classes
• Violation of academy terms and code of conduct
• Requests made after 30 days from the last attended class

Refund Process

How to Request

1. Send an email to [email protected]
2. Include your full name, account details, and reason for refund
3. Provide any relevant documentation or evidence
4. Allow 48-72 hours for review and response

Processing Time

• Review: 2-3 business days
• Approval: Email notification sent
• Processing: 5-10 business days to original payment method
• Bank Processing: Additional 3-5 business days depending on your bank

Partial Refunds

In certain circumstances, partial refunds may be offered:

• Course Interruption: If you need to pause due to emergencies
• Package Downgrade: Switching to a less intensive program
• Unused Sessions: Credit for unused classes in exceptional cases

Partial refunds are calculated based on the number of classes already completed.

Alternative Solutions

Before processing a refund, we may offer alternative solutions:

• Teacher Change: Match with a different qualified instructor
• Schedule Adjustment: Modify timing to better suit your needs
• Course Transfer: Switch to a different program
• Extended Trial: Additional trial classes to ensure satisfaction
• Course Credit: Apply payment to future courses

Special Circumstances

Medical or Emergency Situations

We understand that unexpected situations arise. In cases of:

• Serious illness or medical emergencies
• Family emergencies or bereavement
• Job loss or significant financial hardship

We will work with you on a case-by-case basis to find a suitable solution, which may include course suspension, transfer, or partial refund.

Fi-Sabilillah (Free) Programs

Students enrolled in our Fi-Sabilillah (scholarship) programs are not eligible for refunds as these courses are provided free of charge.

How Refunds Are Returned

• Same payment method: refunds are always returned to the card or payment method originally used — we cannot send a refund anywhere else
• Currency: refunds are issued in US Dollars (USD), the same currency the fee was charged in
• Timing: we process approved refunds within 5–10 business days. Your bank may take a further 3–5 business days to show it on your statement
• Non-card methods may take longer to process